fd333's Privacy Policy

1.1 Directly Provided Information

When you register an account with fd333 or use our services, we collect the following information:

• Full name and date of birth — required for identity verification
• Active email address and mobile number — for communication and account recovery
• National ID (NID) or passport-related information — for age verification and identity confirmation
• Residential address — as part of the KYC (Know Your Customer) process where applicable
• Financial transaction details — records of transactions conducted via bKash, Nagad, Rocket, or bank transfer

1.2 Automatically Collected Information

The following information is collected automatically while you use our platform:

• Device type, operating system, and browser version
• IP address and approximate geographical location
• Session duration, page navigation patterns, and click data
• User behaviour data collected through cookies and similar tracking technologies
• Gaming history and betting activity logs

1.3 Information Received from Third Parties

In certain circumstances we may receive limited information from payment processors (such as bKash, Nagad, Rocket), identity verification service providers, and fraud prevention agencies. This information is used solely to ensure the security of your account and to process legitimate transactions.

2.1 Service Delivery and Operations

fd333 uses your information for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions and maintaining related records
• Personalising your gaming experience and displaying relevant content
• Determining eligibility for promotional offers and bonuses
• Tracking your progress in the VIP programme

2.2 Security and Legal Compliance

We also use your information for the following purposes:

• Detecting and preventing fraudulent activity, money laundering, and other illegal conduct
• Ensuring compliance with applicable laws and regulations
• Enforcing responsible gaming guidelines — in particular, preventing access by minors (persons under 21 years of age)
• Retaining evidence necessary for dispute resolution and handling legal claims

2.3 Communication and Customer Support

We use your information to improve communication between you and fd333. This includes: providing 24/7 support via live chat, sending important account-related notifications by email ([email protected]), and keeping you informed about system updates or policy changes.

3.1 Policy on Sharing Information with Third Parties

fd333 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services in order to complete transactions.
• Identity Verification Services: Information may be shared with registered verification agencies to complete the KYC process.
• Technology Infrastructure Providers: Information is shared with providers of our servers, cloud storage, or security services only to the extent required to operate those services.

3.2 Disclosure of Information under Legal Obligation

In the following circumstances, fd333 may be required to disclose information to authorities:

• Upon the issuance of a valid court order or summons
• To assist in investigations by relevant regulatory bodies
• To assist law enforcement agencies in investigating fraud or other financial crimes
• To protect the rights, property, or safety of fd333 or its users

Any such disclosure will always be made in accordance with applicable law and limited to the minimum amount of information necessary.

4.1 Use of Cookies

Cookies and similar technologies are used on the fd333 website. Cookies are small text files stored on your device that help our platform operate effectively.

• Essential Cookies: These are essential for maintaining login sessions, security verification, and the basic functionality of the platform — they cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytical Cookies: Help improve service quality by analysing how the platform is used.

You can control or delete most cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

5.1 Technical Security

fd333 applies industry-standard security measures to keep your personal information safe:

• SSL/TLS Encryption: All data transfers between your browser and our servers are completed through encrypted connections.
• Data-at-Rest Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel, and only for specific operational needs, can access your information.
• Regular Security Audits: Our systems are regularly tested to identify potential vulnerabilities.
• Firewalls and Intrusion Detection Systems: Active security measures are in place to prevent unauthorised access.

5.2 Response to Data Breaches

In the event of a data breach, fd333 will take immediate action including the following steps:

• Determining the nature and extent of the breach and containing it promptly
• Notifying affected users within the timeframe required by applicable law
• Providing clear guidance on steps to take to help mitigate any harm

6.1 Retention Policy

fd333 retains your information for as long as necessary. The retention periods for different types of information are set out below:

• Account Information: For the duration the account is active and for a specified period after closure in accordance with legal requirements.
• Financial Transaction Records: For the period required under anti-money laundering and applicable financial regulations.
• Gaming Logs: For the period necessary for dispute resolution and regulatory compliance.
• Communication Records: For a limited period for customer support improvement and legal requirements.

Once the applicable retention period has ended, your information will be securely deleted or anonymised.

7.1 Your Rights Regarding Your Information

As a user of fd333, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information in your records.
• Right to Erasure: In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

7.2 Situation After Account Closure

If you wish to close your account with fd333, please notify our support team. Even after account closure, certain information will be retained for a specified period due to legal obligations. If you have any questions about this, please contact us.

8.1 Age Verification Policy

fd333 takes steps to verify age during the registration process. If we become aware that a minor has used our services, we will immediately suspend that account and delete the associated information. Parents and guardians are urged to ensure that their children cannot access this platform.

9.1 Notice of Policy Changes

fd333 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a prominent notice on the website's main page
• Updating the "Last Updated" date at the top of this page

Continuing to use fd333's services after any changes indicates that you have accepted the updated policy. We therefore recommend that you review this policy regularly.

10.1 Privacy-Related Complaints or Enquiries

If you have any questions, concerns, or complaints about this privacy policy or the processing of your information, please contact fd333's support team:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — available in Bengali and English

We take any privacy-related request or complaint seriously and will endeavour to resolve it as soon as possible.